Monitoring solution for providers of washroom and hygiene services

(12/12/2007)

Mustang Hygiene has launched an new monitoring solution that will deliver a more accountable washroom and hygiene service to clients. Powered by the Service Accent management software solution, it provides organisations with proof of service that reduces the need to check every task has been completed and ensures that contracts meet agreed service levels.

Supplied by VCi, Service Accent generates unique bar codes that are fixed to all hygiene units, from sani bins and soap dispensers to vending machines. It also automatically produces work schedules that are sent direct to the ruggedised Intermec PDAs with built-in scanners carried by each engineer.

After completing each task, the engineer scans the barcode to automatically update the central system. When all tasks have been completed and signed off, the client receives an electronic proof of acceptance detailing all work carried out. This enables the successful delivery of services under a clients’ contract to be tracked from initial scheduling generation through to job completion.

According to Paul Downes, Managing Director of Mustang Hygiene: “For the first time, clients will now be able to keep track of the level of service provided and ensure that their washroom facilities are consistently maintained to the highest quality standards. This new service monitoring solution will enhance our growing reputation as one of the UK’s most innovative providers of washroom and hygiene services.”

“Service Accent is a powerful tool that is enabling us to monitor workloads and optimise the level of service provided to clients,” continued Paul Downes. “It is enabling us to handle 30% more work without requiring additional manpower resources and helping us to identify training requirements to deliver a more effective client service.”

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