Drain Doctor gets top customer rating

(24/08/2007)

An independent survey of more than 1,200 customers of Peterborough-based national plumbing and drainage company Drain Doctor Plumbing has shown that 98.3 per cent of them would recommend the company to others. The same number would use the company again themselves.

The figures come from a survey of customer satisfaction carried out by the UK Trades Confederation (UKTC) - an independent trade association which was formed in 1995, with a current membership of 4500 businesses. The UKTC has a strict vetting procedure that all new members have to pass. Ongoing vetting is a strong element of the membership criteria as one of the organisation's aims is to provide the public with a reliable source of professional businesses with which they can trade in confidence.

Iain MacDonald, managing director of UKTC, said: "The survey of 1,246 Drain Doctor customers is the largest which the UKTC has ever undertaken as part of its monitoring activity. It has demonstrated levels of customer satisfaction that are not matched by any other company within the membership."

"The overall score of 98.6 per cent of customers rating the company's service as good or better, with 76.2 per cent rated the service as excellent and 20.9 per cent as very good, is an exceptional figure and demonstrates Drain Doctor's quality of workmanship and service."

Launched in the United Kingdom in 1993, Drain Doctor Plumbing has quickly grown to become the country's largest emergency plumbing and drain repair service. It now provides a 24 hour a day, 365 days a year service in every part of the country with each franchise run as an independent business.

Company chairman Freddie Mitman said: "We are building a successful business based on the simple principle of delighting the customers with a first class service. The whole team at Drain Doctor is focused on doing things differently from so many other plumbers - we turn up on time, do the job right first time, guarantee the work and are totally 'up front' about prices.

"We have always aimed to distance our company from the cowboys whose shoddy service plagues the plumbing and drain repair business. That's why I am concerned that one per cent of respondents rated our service as poor. We are determined to eliminate all causes for complaint."

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