ADEY Professional Heating Solutions invest in dedicated Customer Care service

(22/05/2009)

ADEY Professional Heating Solutions has appointed the company’s first dedicated Customer Care Manager to take customer service levels to new industry heights and oversee the development of an in-house customer service department.

Jo Courtney-Wiggins takes on the new role and brings with her a wealth of experience from the utilities’ sector. Working from the expanding company’s head office in Cheltenham, her primary responsibilities will be to further improve ADEY’s customer support programmes and create responsive customer contact points for the company’s growing product ranges.

“Customer care is extremely important to ADEY and the business has worked incredibly hard in recent years to create exceptionally high levels of customer satisfaction throughout every area of contact,” she says.

“My role will be to build on that foundation as the business grows in the future ensuring we have responsive and effective systems in place that deliver everything ADEY’s customers require and, at the same time, develop new and existing relationships.”

Among the new initiatives proposed behind the scenes will be a customer logging and reporting system providing immediate access to full customer history for a faster and more efficient service.

Related categories:  Organisational changes   People moves