Drain Doctor Plumbing helps facilities managers keep maintenance costs under control

(08/04/2009)

In times of economic belt tightening it is more important than ever for managers to have tight control of their budgets. That is why Drain Doctor is reassuring its national account clients that it is maintaining its price check policy.

No overtime is charged for evening, weekend or bank holiday emergencies and there are no call-out charges. Every job is priced before work starts, working to a national pricing menu.

Drain Doctor chairman Freddie Mitman said: “We are truly on call 24 hours a day, seven days a week. Service requests are handled quickly and efficiently and prices are agreed before the job is done, so there are no surprises. Our constant aim is to give superb and specialised service.”

Launched in the United Kingdom in 1993, Drain Doctor Plumbing now provides a 24 hour a day, 365 days a year service in every part of the country with each franchise run as an independent business.

The central principle is to deliver superior levels of service in a market plagued by cowboy operators who are overcharging customers for shoddy workmanship. Franchisees offer a full 24 hour per day seven day per week service with no call out charges and they give fixed-price, no obligation quotes with a full guarantee on all their work.

Technicians are trained not just with technical skills – including the latest techniques such as closed circuit camera drain surveys and no-dig drain repairs – but in customer care that is reflected in such things as wearing overshoes while in customers’ offices and clearing up carefully after every job.

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