End-to-end outsourcing solution for plumbers

(31/10/2008)

During economic slowdowns the hardest thing for small businesses is to keep staff costs down without compromising on service. Outsourcing is often the answer but until now there hasn’t been a complete service that offers an end-to-end solution for SMEs.

icomplete.com has announced a comprehensive package offering integrated contact management, telephony, diary management, messaging and other tools targeted at SMEs. The service starts from as little as £25 a month, which will enable plumbers to be proactive in looking after customers.

“We’ve been setting up and running successful businesses on our own for the past 12 years. So the pressures small companies face is something we’re very familiar with. Micro businesses have the same things in common, lack of time, money and resource. Those wanting to survive any financial storms heading our way need to think about easy-to-use, cost-effective solutions that will keep customers happy. We’ve developed icomplete.com to ensure that it helps plumbers make the most of their business.” Comments Claire Hibbert, co-founder at icomplete.com

How icomplete.com could help plumbers:
* Automated call answering service, backed up with pay as you go pa service to take phone messages accurately and efficiently.
* On-line diary service enables client’s access to the diary 24/7 so they can book their appointments via the internet, in the convenience of their own home, office, even when they are on vacation.
* Saving on reception cover and encouraging advance bookings where possible.
* Business contact management system, to be hosted on-line means users won’t have to buy the software outright, nor worry about an expensive maintenance contract nor the software going out of date. Pay monthly (no fixed contract), the on-line service would continually be kept up to date with the latest technology (with no extra cost). No need to worry about system back-ups of client records being forgotten as icomplete.com backs everything up automatically free of charge! All data is looked after confidentially in compliance with the data protection act.
* The on-line software is really easy to use, so training time is kept to a minimum. The software can be used on PDA’s or mobile phones.
* Appointment reminders can be sent out automatically (as they are programmed to do so) to clients via email or sms messaging

Related categories:  Consultancy services